Last updated: 12 November 2026

Who we are

RAW Training and Development Ltd provides first aid training. We are registered in England and Wales, company number 17542794. If you have any questions about this policy or how we use your information, email hello@rawtd.co.uk.

What we collect

When you send an enquiry through our website, we collect the details you give us: your name, email address, phone number (if given), your school, nursery or business name (if given), the course you are interested in and your message.

If you accept analytics cookies, we also collect information about how you use the website, such as the pages you visit and how you found us. This does not identify you by name.

How we use it

• To reply to your enquiry and arrange any training you book.
• To keep a record of our conversations and any training we provide.
• To understand how the website is used, so we can improve it (only if you accept analytics cookies).

We use your enquiry details because we have a legitimate interest in responding to people who contact us, and because you have asked us to. We only use analytics cookies with your consent. We will not sell your details or use them to send you marketing without your permission.

Who we share it with

We use trusted services to run the business, and they handle your information on our behalf:

• HubSpot, which stores enquiries and contact details.
• Microsoft 365, for email.
• WordPress.com, which hosts this website.
• Google Analytics, for website statistics, only if you accept analytics cookies.

Some of these providers may process data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

Cookies

This website uses essential cookies to work properly. With your consent, it also uses Google Analytics cookies, which start with “_ga”. You can accept or reject analytics cookies when you first visit, and change your mind at any time using the “Cookie settings” link at the bottom of every page.

How long we keep it

If you make an enquiry but do not book, we keep your details for up to two years and then delete them. If you book training, we keep your details for as long as needed to provide the training, keep records of certificates and meet our legal obligations.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Email hello@rawtd.co.uk and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.